How Do I Order My Repeat Prescription?
- Online – Using our prescription requests triage.
- Using our online services – SystmOnline. If you would like to register for this free service please complete our Register for Online Services Form.
- Requesting a repeat prescription through your local pharmacy order and collect service.
- In person or by post.
Please allow 2 working days (excluding weekends) for your prescription to be ready.
Requesting Medication Issued By A Hospital
If you are contacting us regarding a medication which has been added or amended by the hospital, we would like to explain the process to you.
Any such changes to medication take two to four weeks to action by the surgery.
First the consultant dictates a letter to his secretary. This is then typed and it goes back to the consultant for approval. The letter is posted via internal mail; it arrives at the surgery and is scanned in by our admin team. It is then forwarded to the practice pharmacist for medication changes. All this takes time, and making requests outside of this window puts extra pressure on our GPs and admin team.
A prescriber should only change medication if they have either assessed a patient themselves, or have clear written evidence that another clinician has assessed them.
If your consultant or their team requests you change your medication, they will need to issue you with a prescription on the day to bridge the gap until we can take over.
View the cost of prescriptions on the NHS website, NHS: Get Help With Prescription Costs.
You can also find out if you are entitled to free prescriptions at NHS: Get Help With Prescription Costs.