We have been operating a total triage system since 2023 for all appointments to ensure patients are seen within an appropriate time frame and to also allow the clinicians to review requests and notes, order any tests beforehand to ensure all clinical information is available when consulting. In addition to 4 GPs, we also have appointments available with 1 physician associate, 3 HCAs, 1 practice nurse, 2 pharmacists and 3 pharmacy technicians to help manage the overall clinical work.