Appointments

Urgent appointments

If your problem is urgent we have a number of on the day appointments available to book from 8am.

To request an urgent appointment:

 If your problem is not urgent we ask that you book a routine appointment.

When you get in touch, we’ll ask what you need help with.

We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.

Routine appointments

You can request a routine appointment in advance during opening times.

Get help for any health problem

We will respond to requests within 2 working days.

You can also:

When you get in touch, we’ll ask what you need help with.

We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.

Get medical advice from a nurse

To ask a non-urgent medical question:

We will respond within 2 working days during opening times.

Extended hours

We offer extended hours by means of telephone consultations with a GP on selected days of the week.

These appointments are for non-emergencies and are pre-bookable only to patients who cannot access the practices in the week (for example patients who work away from home during the week).

Please speak to one of our receptionist team who will be happy to help you and advise when the next session will be. Our phone lines are open from 8am to 1pm and 2pm to 6pm every day except Thursday. Our phone lines on a Thursday transfer at 1pm to the out of hours service.

Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • on a video call
  • by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Length of appointments

All doctors appointments are 10 minutes long to deal with 1 issue only. If you have several problems you will need to make another appointment at a different time.

The doctors get very busy and cannot deal with more than 1 problem per consultation as other patients need to be seen.

20 minute appointments are at the doctors request only.

Cancelling or changing an appointment

If you are unable to keep an appointment, please let us know as soon as possible, this may enable someone else to be seen.

To cancel your appointment:

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

House visits are only available for patients who are genuinely housebound because of illness or disability. Lack of transport or weather conditions are not reasons for home visits.

Whenever possible please try to call reception before 10am if you feel you require a home visit. A doctor or a nurse will phone you first to assess the issue and then decide whether a visit is clinically necessary. In some cases, telephone advice may be appropriate or the clinician might decide that hospital attendance is the best course of action.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.

Related information

Health A to Z

Sick notes

Test results